FAQ

Frequently Asked Questions

📦 Shipping

How long does shipping take?
Standard international shipping typically takes 7–20 business days depending on your location. Expedited options may be available at checkout.

Do you ship worldwide?
Yes! We ship to most countries globally. Shipping costs and times vary by destination.

How do I track my order?
Once your order ships, you'll receive a tracking number via email. Visit our Track My Order page to check your delivery status.

🔄 Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for items in their original condition. Please review our Refund Policy for full details.

My item arrived damaged. What do I do?
We're sorry to hear that! Please contact us at support@gridmarket.shop with your order number and photos of the damage, and we'll make it right.

💳 Payments

What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.

Is my payment information secure?
Absolutely. All transactions are encrypted and processed through secure, trusted payment gateways.

📧 Other Questions

I haven't received my order confirmation email. What should I do?
Please check your spam/junk folder. If it's not there, contact us at support@gridmarket.shop and we'll resend it.